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On Risk Management, Systemic Failures, and, Black Swans
Rethinking Systemic Risk Management for Pre-empting Extreme Events & Systemic Failures

"Invaluable for applying complexity theory to business management..." - New York Times

WWW Virtual Library on Knowledge Managementtm
Global Knowledge Management Community of Practice
Archive of Global Community of Practice Discussions

What others have said about our work?

Corporate Executives

"A Virtual Library of the Best Sources for Knowledge Management and Intellectual Capital."
- Ellen M. Knapp, Vice Chairman & CKO, Coopers & Lybrand in Fast Company

"My company is considered a survivor in the current economic turn precisely because we applied Malhotra's principles of creative abrasion and had a de facto KM system in place.."
- CKO discussion in Performance Improvement

Management Press

"Will keep enthusiasts of Knowledge Management entertained for hours."
- Harvard Business Publishing

"Perhaps the best KM resource site out there"
- KMWorld

"Pool of largest collection of knowledge management literature"
- Wall Street Journal

"Tool for raising your company's IQ"
- Forbes

"Best web site on the topic of knowledge management"
- InfoWorld

"Best sources for knowledge management and intellectual capital"
- Fast Company

"Top frequently visited 'knowledge economy' site..."
- Business 2.0

"Wealth of incredibly rich, useful and interesting information..."
- CIO Magazine

Best-Selling Authors

"A splendid compendium of articles and links on knowledge management and intellectual capital."
- Thomas A. Stewart.

"Some sticky sites define their audiences more narrowly and therefore are more selective about what they offer... BRINT targets business researchers by offering ample depth..."
- Thomas H. Davenport

"The most comprehensive web site that I have found on Knowledge Management."
- Karl-Erik Sveiby

More...; Case Studies in Practice

Contents Accessible On the Current Web Site

Knowledge Management Think Tank Discussions Archive

[What is Knowledge Management?]
*Working Knowledge: An interview with Tom Davenport and Larry Prusak
Interview coordinated by Harvard Business School Publishing

*Tom Davenport at Babson College
[ A Working Definition That Has Withstood the Test of Time]
[ Foundations of Global Systemic Risk Management Practice]
[ Concepts, Issues, and Industry Applications]
[ Seminars in Systemic Risk Management] [ Complexity, Complex Systems & Chaos Theory]
[ Practice Focused Interviews & Articles] [ Fundamental Research & Quantitative Analysis]
[ A Short Glossary of Knowledge Management Terms]
[ In-Depth Research Articles and Research Portals]
Business of KM · Technologies of KM · KM Processes · KM Systems
Sociology of KM · Creativity · Psychology of KM · Philosophy of KM

The presented research was originally motivated by 80% failure rate of large scale systems in the early 1990s. Inspired by the research of complexity theory scientists at the Santa Fe Institute, the motivating problem was framed as the design and management of self-adaptive systems that can withstand radical discontinuous change events. Such events cannot be predicted or foreseen in advance and hence defy the predictive and deterministic logic of all computerized information systems and related computational probabilistic models based upon predictive logic. As such events cannot be predicted based upon past data, logic, and assumptions when using commonly held notions of probability, they are also known as highly improbable events. About a dozen years after the first conference paper in this stream of research was published, such highly improbable events have become popularly known as 'black swans' given their recognized role in the recent worldwide failure of global financial systems. Presented research also proposed overcoming limitations inherent in the mechanistic and deterministic design of computational systems and models by advancing beyond focus on prediction based on historical data, logic, and assumptions to the design of socio-technical systems adept in anticipation of surprise.

Alternative interpretations of Knowledge Management that are more focused on data and information management focused notions are available in the article published in the Journal of Knowledge Management which is the focus of next section.

"Knowledge management refers to the critical issues of organizational adaptation, survival and competence against radical discontinuous environmental change. Essentially it embodies organizational processes that seek synergistic combination of data and information processing capacity of information technologies, and the creative and innovative capacity of human beings." "Knowledge management is more about the pragmatic and thoughtful application as it is not in the theoretical definition but in real world execution wherein lie the greatest opportunities and challenges. Any 'definition' therefore must be understood within the specific context of expected performance outcomes and value propositions that answer the question 'Why' about relevance of KM." more...

Lessons learned from the world's greatest organizations show that even simple technologies can generate great performance when empowered by smart minds of motivated and committed humans. Conversely, 'intelligent' technologies may produce dumb results if those smarts are missing as evident from the cases of companies once considered great in the past era. Importantly, unless data and information are translated into 'meaningful' decisions and actions for sustained performance, there is no point of the whole exercise... whether you call it knowledge management, wisdom management, creativity management, or something else! more...

Our following summary interpretations of the above 'working definition' of Knowledge Management are also popular among corporate strategists and military, airforce, and navy commanders. KM is: 'Knowing what you know and profit from it' and 'Making obsolete what you know before others obsolete it.' more...

"The focus of Knowledge Management is on 'doing the right thing' instead of 'doing things right'. It provides a framework within which the organization views all its processes as knowledge processes and all business processes involve creation, dissemination and application of knowledge towards organizational sustenance and survival." more...

Clearly the goal of knowledge management is sustained individual and business performance through ongoing learning, unlearning, and adaptation. Technologies of computing have inherent limitations. They have difficulty in generating meaningful insights from data as they can’t question or re-interpret their programmed logic and assumptions. Given inherent limitations of the technologies of computing, human users of such 'systems' have at least an equally important role in knowledge management. more...

Knowledge Management is a new branch of management for achieving breakthrough business performance through the synergy of people, processes, and technology. Its focus is on the management of change, uncertainty, and complexity. It evolved from the need for advancing beyond the failing paradigm of Information Technology Management that accounts for 70%-80% system failures. As 'IT' becomes more of a commodity and endowed with more complex 'potential' capabilities, there is need for re-focusing on strategic execution. As we transition from an era of information scarcity to information glut, there is need for re-focusing on human sense-making processes underlying decisions, choices, and performance. In this new paradigm for increasingly uncertain and complex business environments, dynamically evolving performance outcomes are the key drivers of how 'smart minds' use 'smart technologies' to leverage strategic opportunities and challenges.

Foundations of Global Knowledge Management Practice

*Working Knowledge: An interview with Tom Davenport and Larry Prusak
Interview coordinated by Harvard Business School Publishing
*Tom Davenport at Babson College
*Why Knowledge Management Systems Fail?:
CNET Networks 'Corporate Computing Award' for Most Influential Article
*Knowledge Management Technologies and Organizational Business Processes:
Journal of Knowledge Management
*Knowledge Management for E-Business Performance:
Information Strategy: The Executive's Journal
*Knowledge Management: The Supply Chain Nerve Center:
Interview: Institute for Supply Management
*Is Knowledge the Ultimate Competitive Advantage?:
Interview: Business Management Asia / Business Management Europe
*Next Generation e-Business Architectures for Business Transformation
Expert Paper commissioned by Intel Corporation
*Rethinking Management for the New World of Uncertainty and Risk:
Management First: Guru Interviews
*Knowledge Management is Not Dead Yet:
Interview: CIO Insight
*Measuring Knowledge Assets
Expert Paper commissioned by the United Nations
"Stands out as a critical and definitive examination of KM measurement." - Paul Strassmann
*Does KM=IT?
Interview: CIO Enterprise Magazine
*Actionable Intelligence:
Editorial: Put it to the Board / Inside Knowledge
*Strategies that India Inc Must Follow: World's Leading Strategists Say:
Business Standard : Stategist Global Panel of Management Experts

Concepts, Issues, and Industry Applications

*Knowledge Management (K) *Intellectual Capital (IC)
*Organizational Learning (OL)

K - IC - OL
K - IC - OL
K - IC - OL
K - IC - OL
K - IC - OL
K - IC - OL
K - IC - OL
K - IC - OL
K - IC - OL
K - IC - OL
K - IC - OL
K - IC - OL
Human Resource
K - IC - OL
K - IC - OL
K - IC - OL
K - IC - OL
K - IC - OL
K - IC - OL
K - IC - OL
K - IC - OL
Public Sector
K - IC - OL
Small Business
K - IC - OL
Supply Chain
K - IC - OL
K - IC - OL

Seminars in Knowledge Management

Overall Framework of Knowledge Management
Knowledge Management for the Digital Economy
Knowledge, Action, and Peformance; Industry Surveys
Promise & Challenge of Knowledge Markets; Trust in K-Markets
KM, Strategy, & Marketing; More on Knowledge Markets
Knowledge Generation: Strategy, Technology, and Implementation
Knowledge Codification & Coordination: Strategy & Implementation
Knowledge Transfer: Strategy & Implementation
Knowledge Transfers, Knowledge Exchanges and Flows
Knowledge Transfer: Enabling Technologies & Performance Gaps
Knowledge Workers, Managers, CKOs: Filling Performance Gaps
What KM Technologies Can Accomplish AND What they Can't
Role of Information Technologies in Knowledge Management
KM Projects and Knowledge Audit: What Works & What Doesn't
Knowledge Management Projects, Performance, and, Success
Pragmatics of KM: Where to Start and How to Get it Done
10 Steps and 4 Phases of KM Road Map & Case Studies
KM System, KM Architecture, KM Repositories, KM Applications
KM System, KM Architecture, KM Repositories, KM Applications
KM Development & Deployment / CKO Roles & Responsibilities
Structured Process for Building a KM Program and a Road Map
Managing Change, Culture, and Rewards: Role of CKO

Practice Focused Interviews & Articles

Getting Real Time Enterprises To Deliver Real Business Performance, Jrnl. of KM, [HTML]
Rethinking Management for the New World of Uncertainty and Risk, Management First, UK
Building Systems That Users Want to Use, Communications of ACM, [HTML]
Expertise Management: New Myths and Old Realities, CIO Insight
Why Knowledge Management Systems Fail?, KM Handbook (CNet Corporate Computing Award)
Measuring National Knowledge Assets: Keynote Presentation, United Nations
Measuring Knowledge Assets: Knowledge Systems for Development, United Nations
Is Knowledge the Ultimate Competitive Advantage?, Business Management Asia
Knowledge Management: Supply Chain Nerve Center, Institute for Supply Management
Information Ecology and Knowledge Management, UNESCO
When Best [Practices] Becomes Worst, Quality Society of Australasia, Australia
Enabling Next Generation e-Business Architectures for Transformation, Intel Corpn.
Expert Systems for Knowledge Management: Info. Processing to Sense Making, Exp Sys w App J.
Knowledge Management for E-Business Performance, Information Strategy J.
From Information Management to Knowledge Management, ASIST Monograph
Knowledge Assets: Assessment of National Intellectual Capital, J. of Global Info. Mgmt.
Knowledge Management and New Organization Forms and Business Models, Info. Res. Mgmt. J.
Does KM=IT? Three Myths That Can Derail Your KM Investments, CIO Enterprise
KM for Organizational White-Waters: An Ecological Framework, Knowledge Management, UK
Knowledge Management, Knowledge Organizations & Knowledge Workers, Maeil Business Newspaper, South Korea
Virtual Corporations, Human Issues & Information Technology, American Society for Training and Development
National Information Infrastructure: Myths, Metaphors And Realities, Working Paper
Other Publications

Fundamental Research & Quantitative Analysis

How Endogenous Motivations Influence User Intentions: Beyond the Dichotomy of Extrinsic and Intrinsic User Motivations, Journal of MIS, 2008
A Multidimensional Commitment Model of Volitional Systems Adoption and Usage Behavior, Journal of MIS, 2005 (HTML)
Building Systems That Users Want to Use, Communications of ACM, [HTML]
Business Process Redesign: An Overview, IEEE Engineering Management Review
Self-Determination: New Enterprise Logic of Customer Relationships, AMCIS Proc. (HTML)
Role of Commitment and Motivation in Knowledge Management Success, HICSS Proc. (HTML)
Is Knowledge Management Really an Oxymoron?, Knowledge Mapping & Management
Organizational Controls as Enablers and Constraints in KM, KM & Business Model Innovation
Extending the Technology Acceptance Model to Account for Social Influence, HICSS Proc.
Deciphering the Knowledge Management Hype, Jrnl of Qlty & Ptcpn
Business Process Redesign: An Overview, IEEE Engg Mgmt Revw.
Knowledge Management in Inquiring Organizations, AMCIS Proc.
Developing a Framework for Analyzing IS Sourcing, Information and Management
Information Systems Productivity and the Role of Outsourcing Policy, Working Paper
Competitive Intelligence and Measurement in Organizational Research, Working Paper
Role of Information Technology in Managing Organizational Change, Working Paper
On Science, Scientific Method, And Evolution Of Scientific Thought, Working Paper
Other Publications

A Short Glossary of Knowledge Management Terms:
Create Knowledge Portal on Each Glossary Topic

Black Swans
Artificial Agents
Artificial Intelligence
Automatic Classification
Balanced Scorecard
Bayesian Analysis
Bayesian Nets
Best Practices
Brain and Mind
Business Ecosystem
Business Rules
Business Model
Business Rules
Case Based Reasoning
Cluster Analysis
Collaborative Communication
Collaborative Inquiry
Collaborative Learning
Collaborative Technologies
Community of Practice
Complex Systems
Competitive Intelligence
Computational Linguistics
Computer Languages
Constraint Solving
Concept Mapping
Content Analysis
Content Management
Content Organization
Content Workflow
Corporate Memory
Creative Innovation
Creativity Software
Critical Inquiry
Critical Thinking
Customer Management
Customer Relationship Management
Data Analysis
Data Architecture
Data Management
Data Mining
Data Storage
Data Warehouse
Data Warehousing
Decision Making
Decision Support
Decision Support Systems
Digital Asset Management
Digital Dashboard
Distance Learning
Document Management
Electronic Business
Electronic Markets
Emotional Intelligence
Enterprise Architecture
Enterprise Portals
Evolutionary Computing
Executive Information Systems
Expert Systems
Fuzzy Logic
Fuzzy System
Genetic Algorithm
Group Support System
Image Processing
Information Architecture
Information Infrastructure
Information Mapping
Information Mapping
Information Retrieval
Information Systems Management
Information Technology Management
Information Technology Infrastructure
Institutional Memory
Intangible Assets
Intellectual Capital
Intellectual Property
Knowledge Acquisition
Knowledge Assets
Knowledge Codification
Knowledge Creation
Knowledge Discovery
Knowledge Ecology
Knowledge Ecosystem
Knowledge Engineering
Knowledge Exchanges
Knowledge Flows
Knowledge Management
Knowledge Map
Knowledge Mapping
Knowledge Organization
Knowledge Portals
Knowledge Processing
Knowledge Retrieval
Knowledge Sharing
Knowledge Strategy
Knowledge Systems
Knowledge Tools
Knowledge Transfer
Lateral Thinking
Learning Behavior
Learning & Cognition
Learning to Learn
Learning Motivation
Learning Organizations
Reflective Learning
Learning Taxonomy
Machine Intelligence
Machine Learning
Mental Models
Meta Analysis
Natural Language Processing
Neural Network
Organizational Learning
Pattern Recognition
Personal Construction
Philosophy: Knowledge
Philosophy: Language
Philosophy: Meaning
Philosophy: Mind
Philosophy: Science
Philosophy: Technology
Project Management
Qualitative Analysis
Quantitative Analysis
Records Management
Scenario Planning
Search Algorithms
Self Adaptive System
Self Organizing System
Semantic Analysis
Semantic Databases
Sense Making
Shared Meaning
Situated Cognition
Social Construction
Social Network
Social Network Analysis
Sociology of Knowledge
Speech Processing
Supply Chain
Supply Chain Management
Systems Dynamics
Systems Thinking
Tacit Knowledge
Taxonomy Software
Text Processing
Value Chain
Value Network
Virtual Community
Workflow Management

In-Depth Research Articles and Research Portals

Business of KM · Technologies of KM · KM Processes · KM Systems
Sociology of KM · Creativity · Psychology of KM · Philosophy of KM
Business of Knowledge Management

"Knowledge Management is about obsoleting what you know before others obsolete it and profit by creating the challenges and opportunities others haven't even thought about..."

*Best Practices *Reengineering *Business Processes *BPR *TQM *Business Intelligence *Balanced Scorecard *Enterprise Portals *Knowledge Portals *Intellectual Property *Corporate Memory * Institutional Memory *Knowledge Strategy *Knowledge Exchanges *Decision Making *Customer Management *Supplier Management * Scenario Planning *Electronic Business *Electronic Markets
* More on Knowledge Management Enabled Business Technology Themes
* More on General Business Technology Themes

Technologies of Knowledge Management

"Focusing on knowledge raises the premium for looking forward and reacting to the unexpected, not for simplifying the past and extrapolating it with the use of computer models..."

* Knowledge Engineering * Knowledge Tools *e-Learning *Distance Learning *Decision Support* P2P *XML *OLAP *Info. Infrastructure *Data Mining *Data Analysis *Data Management *Data Warehousing *Data Storage *Semantic Databases *Document Management *Records Management
* More Knowledge Management Enabled e-Business Technologies
* More Knowledge Management Tools and Technologies

Knowledge Management Processes

"Institutionalization of 'best practices' by embedding them in information technology might facilitate efficient handling of routine, 'linear,' and predictable situations during stable or incrementally changing environments. However, when this change is discontinuous, there is a persistent need for continuous renewal of the basic premises underlying the 'best practices' stored in organizational knowledge bases..."

*Knowledge Creation * Knowledge Codification * Knowledge Retrieval *Knowledge Flows *Knowledge Discovery *Knowledge Acquisition *Knowledge Transfer * Knowledge Sharing

Systems Thinking and System Dynamics

"Best practices' are not implemented without active inquiry by the human actors. Human actors engage in an active process of sense making to continuously assess the effectiveness of 'best practices.' The underlying premise is that 'best practices' of yesterday may not be taken for granted as 'best practices' of today or tomorrow. Hence, double loop learning, unlearning and relearning processes need to be designed into the organizational business processes..."

*Systems Thinking *Complex Systems *Self-Adaptive *Self Organizing *Systems Dynamics *Knowledge Ecology
* More on Complexity, Complex Systems & Chaos Theory

Sociology of Knowledge Management

"Given the need for autonomy in learning and decision making, knowledge workers would also need to be comfortable with self-control and self-learning. In other words, they would need to act in an intrapreneurial mode that involves a higher degree of responsibility and authority as well as capability and intelligence for handling both..."

*Sociology of Knowledge *Social Networks *Virtual Community *Community of Practice
* More on Virtual Communities and Communities of Practice

Creativity, Innovation, and Learning

"The key is to constantly assess and reassess routines that are embedded in decision-making processes, in order to surface the assumptions that may inhibit learning and innovation and stretch beyond traditional information systems to a dynamic knowledge-based organization..."

*Creative Innovation *Reflective Learning *Collaborative Learning *Learning & Cognition *Learning Behavior *Learning Taxonomy *Andragogy *Learning to Learn *Learning Motivation *Collaborative Communication *Critical Thinking *Critical Inquiry * Collaborative Inquiry *Lateral Thinking * Emotional Intelligence
* More on Organizational Learning and Learning Organizations

Cognition, Reason, Meaning, and, Sense Making

"The reader shall not confuse knowledge and information. While information is mostly generated by computer systems, knowledge resides in the user's subjective context of action based on that information. It is the potential for action that has an immediate link to performance..."

*Mental Models *Computational Linguistics *Semiotics *Personal Construction *Social Construction *Rationality *Situated Cognition * Sense Making *Shared Meaning *Concept Mapping
* More on Personal Construction and Sense Making

Philosophy of Knowledge and Knowledge Management

"There is nothing so practical as good practice of theory..."
"The wise see knowledge and action as one..."

*Epistemology *Ontology *Teleology *Brain and Mind * Philosophy: Knowledge * Philosophy: Meaning * Philosophy: Mind * Philosophy: Science * Philosophy: Technology * Philosophy: Language
* More on Philosophy of Knowledge and Philosophy of Science

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